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Family Counselling and Support Services for Guelph-Wellington, Distress Line Program
*To be disclosed upon acceptance into the program
• Using a solution-focused practice, you will be required to engage with community members through our telephone services and provide them with emotional support, assist them with goal or safety planning, and refer them to resources that promote their well-being.  
• Complete relevant respondent documentation/profiles  
• Consistently demonstrate key social service skills such as: Active Listening, Empathy, Etc. 
• Act in accordance with ministry and agency regulations 
• Ensure a holistic, quality approach to client care consistent with FCSSGW’s Mission, Vision, Values and Strategic Plan
Guelph Community Health Centre, Guelph - Downtown Location, Healthy Living
Guelph Public Library - Downtown Library
WE Breastfeed & Chestfeed program supports parents feeding human milk in any way, in any amount. Parents can receive support in two ways. One-to-one telephone support with trained and experienced parent-volunteers or weekly drop-in Breastfeeding & Chestfeed Cafes. Cafe is offered in an online format and is a great place for parents to socialize with other breastfeeding / chestfeeding families and get support with challenges. 
 
Become trained to offer support and lead group sessions providing feeding & parenting support to other parents. Keep logs of supporting, track hours, remain in good communication with the program coordinator. 
 
 
IMPORTANT Information:  
 
Volunteers in this role are required to have had breastfeed or chestfeeding experience. Please consider joining this program as an administrative support or in a health promotion role if you do not have breast or chest feeding experience.  
 
Guelph CHC acknowledges the importance of Peer-led work and offers 20 hours of training for this position but also ask for a minimum 6 month commitment. 
 
One of our strategic aims to build capacity in our community. Volunteers in this role must have a connection to Guelph.