GCHC Shelldale Clinic Greeter

(Guelph Community Health Centre, Guelph - Downtown Location, Healthy Living)

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Position ID: V-GUE3380 Last Modified: 19 Apr 2022 Last Full Update: 19 Apr 2022
Opportunity Details
Impact StatementClients feel welcome and supported when visiting.
ContactHannah Senitt, Volunteer and Student Coordinator, Guelph Community Health Centre; Phone: 519-821-6638 ext 326; Email: volunteer@guelphchc.ca
DutiesGCHC Shelldale Clinic Greeter role are the welcomers'. They greet, confirm appointments and redirect as needed. This would be a great fit for someone with a background or interest in medical secretary work. Task list, working hours, working location will be reviewed regularly to ensure this is a meaningful and helpful role for both volunteers, clients and staff. Based on Public Health requirements changes may need to be made on short notice. Volunteers will be notified ASAP when these changes occur.  
Based on volunteer interest and staff need, this role may include:  
• Greet and welcome visitors and clients in a friendly manner  
• Confirm clients appointment, ensure appointment is to be in person and not virtual  
• Screen everyone coming in, asking clients COVID screening questions, take temperature  
• Confirm we have the correct phone number for clients and up to date health card number and version code  
• Assess visitors’ and clients’ needs and connect them with appropriate CHC and community supports  
• Assist with forms, applications, etc.  
• Accompany clients to the recommended service within the CHC (ie let them know to go to reception for their appointment check-in)  
• Stay informed of current community resources  
• Communicate with staff for support if needed  
• Attend volunteer meetings, required training and orientation  
• Follow all record-keeping and evaluation processes, as required  
• Assist with collection of health services surveys  
• Assist main reception with client related needs (handing out referrals, giving directions, doing reminder phone calls etc)  
Volunteers are asked to Review and abide by Guelph CHC’s policies, Pandemic requirements for screening and stay home if unwell.
Sustainable Development GoalsGood Health and Well-Being ; Decent Work and Economic Growth ; Reduced Inequality
More Info Linkwww.guelphchc.ca
Benefits• In-person volunteer role. 
• Opportunity to support staff in a meaningful capacity during a pandemic.  
• Be part of a team delivery programs and services during a pandemic. 
• Be appreciated for your hard work and commitment. 
• Build your network and possibility to gain future reference if needed. 
• Gain understanding of the intersection of poverty and health  
• Gain experience working in a community centre reception setting  
• Gain skills in client service and leadership  
• Be part of a team that works to develop a new program  
• Learn to adapt your approach when working with people from diverse backgrounds  
• Have the opportunity to meet people in your community  
• Expand your knowledge of various cultures and backgrounds
ClientsVisitors and Clients of the Shelldale Centre and Guelph CHC, Shelldale Clinic
Ages18 year(s) and up
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students ; Persons with limited mobility ; Newcomers / English as a second language
Areas of InterestClerical / Typing / Filing ; Community / Neighbourhood Volunteering ; Customer / Sales Services ; Guide / Greeter ; Health Care ; Information & Referral Services ; Newcomer Assistance ; Office Administration ; Pandemic / Coronavirus / COVID-19 Support ; Poverty & Homelessness ; Program Coordination / Support ; Reception Support ; Registration ; Translation / Languages / Interpretation
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Customer Service ; General Computer Skills ; Research ; Self-Motivated / Work Independently ; Translation & Languages ; • Welcoming and engaging nature  
• Sensitivity to and comfortable with Guelph CHC’s priority groups  
• Empathetic, compassionate and non-judgmental when working with vulnerable populations  
• Patient, reliable, good judgment and a genuine interest in the well being of others  
• Ability to wear mask for duration of shift.  
• Understanding importance of and ability to follow hand sanitation guidelines.  
• Able to communication through email and phone.  
• Ability to use a variety of computer programs and office equipment.  
• Genuine interest in supporting the GCHC in this role.
Commitment LengthMedium Term (4 months to 1 year)
Interaction LevelOne-on-one - Volunteer greet visitors as they arrive
Minimum Hours4 / Week
Dates and TimesMonday: Morning, Afternoon (9:00 am - 1:00 pm; 2:00 - 4:30 pm) 
Tuesday: Morning, Afternoon (10:30 am - 1:00 pm; 2:00 - 4:30 pm) 
Wednesday: Morning, Afternoon (9:00 am - 1:00 pm; 2:00 - 4:30 pm)
SeasonsYear Round
AccessibilityDesignated parking at entrance ; Wheelchair accessible automatic main entrance ; Wheelchair accessible, washroom and parking on-site. Accommodations can be made as needed.
Number of PositionsGuelph 
6 individual(s) needed in total.
TrainingOrientation ; Training is provided ; Training on-going - Training and workshops offered on a regular basis ; • Correct use of PPE and COVID protocols 
• Emergency Response Codes (COVID version)
TransportationNear public transit
Agency Details
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Organization NameGuelph Community Health Centre, Guelph - Downtown Location, Healthy Living
Office Phone519-821-6638
Address & Map
176 Wyndham St N
Guelph, ON N1H 8N9
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