Telephone Support Volunteer - LGBTQ+ Support Line

(Compass Community Services, Telephone Support)

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Position ID: V-GUE3339 Last Modified: 09 Jun 2022 Last Full Update: 09 Jun 2022
Opportunity Details
ContactColten Ura, Manager, Telephone Support, Compass Community Services; Phone: 226-962-6265; Email:
DutiesCall to Action: We are looking to recruit people with lived experience and allies of the LGBTQ+ Community to volunteer on our new LGBTQ+ Support Line. Volunteers in the program may also choose to volunteer for our other lines as well. 
Duties of the role include: 
• Write notes summarizing completed phone calls Engage in a variety of phone calls (social calls, safety checks, wellness checks, medication reminders, and distress line calls) to support community members experiencing isolation and/or distress 
• Provide emotional support and referrals to community services as needed 
• Use a strength-based and solution-focused practice  
• Write notes summarizing completed phone calls
Sustainable Development GoalsGood Health and Well-Being ; Gender Equality ; Reduced Inequality
More Info Link
Benefits• Develop your ability to connect with and support people from all walks of life. Interact with a diverse group of community members during each shift.  
• Ongoing support, feedback, and training. Opportunities to debrief calls with staff, receive feedback on calls you’ve made, and participate in optional monthly trainings to develop your skills and knowledge of community resources.  
• Flexible hours to suit your lifestyle. Volunteer remotely from anywhere, any time the lines are open. 2-3 hour long shifts are available from 8am-10pm, 7 days/week. You choose when to volunteer by scheduling your shifts through an online software.  
• Reference letters are available upon request after you complete 96 hours of volunteering
ClientsMembers of the LGBTQ+ Community, vulnerable persons and other residents of Guelph-Wellington and surrounding areas
Ages18 year(s) and up
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students ; Persons with limited mobility
Areas of InterestHealth Care ; Mental Health / Addictions ; Volunteer from Home / Virtual
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Customer Service ; General Computer Skills ; Leadership ; Planning & Organizing ; Self-Motivated / Work Independently ; Team Work ; Writing & Editing ; This position is open to all however in addition to helping your community, many of our volunteers choose this experience to develop their skills towards future careers in social services, healthcare, and policing.
Commitment LengthLong Term (More than 1 year) ; Volunteers operate on a bi-monthly schedule where they are expected to complete a minimum of 16 hours over 2 months. For example, you may complete 8 hours each month or balance it out to 4 hours the first month and 12 hours the second month, etc.  
We ask that volunteers commit to 1 year of service and/or 96 hours of volunteering.
Interaction LevelOne-on-one ; Small Group ; Virtual Volunteering
Minimum Hours96 / Year
Dates and TimesThe program operates 8am-10pm, 7 days per week. Volunteers are able to set their own schedules based on shift availability.
SeasonsYear Round
AccessibilityAll volunteers currently operate from a remote location. Volunteers are required to have access to a computer, the internet, and a quiet and secure space to volunteer from.
Number of PositionsAberfoyle ; Arthur ; Elora ; Erin ; Fergus ; Guelph ; Harriston ; Mount Forest ; Palmerston ; Rockwood 
150 individual(s) needed in total.
TrainingTraining is provided ; Training is required ; Scheduled training ; Training on the job ; Training on-going
Police CheckRequired
Additional RequirementsVulnerable Sector Check is required
Agency Details
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Organization NameCompass Community Services, Telephone Support
Office PhoneDistress Line 519-821-3760
Toll Free PhoneDistress Line 1-888-821-3760
Mailing Address20 Shelldale Cres 
Guelph, ON N1H 1C8