Reception Volunteer - COVID Support (HOPE House)

Reception Volunteer - COVID Support

(HOPE House)

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Position ID: V-GUE3251

Last Modified: 15 Dec 2021

Last Full Update: 15 Dec 2021

Opportunity Details

Impact Statement

Receptionists are the first contact!

Contact

Nicole Barrette, they/she, Volunteer & Placement Coordinator, HOPE House Guelph; Phone: (519) 265-4299 * 226-501-5253; Email: volunteers@hopehouseguelph.ca

Duties

- Follow COVID safety protocols (must wear a mask & visor, wash hands sanitize frequently, clean surfaces, etc.)
- Answer phones in a friendly fashion, take messages, redirect calls
- Manage and book appointments
- Connect Community Members with resources
- Answer questions regarding HOPE House and other programs
- Enter information into a computer database
- Answer email, return phone calls
- Other duties as assigned, as in support other volunteer teams and/or admin tasks
- Language skills an asset
*High responsibility/trust role

Sustainable Development Goals

No Poverty ; Zero Hunger ; Good Health and Well-Being ; Gender Equality ; Reduced Inequality ; Sustainable Cities and Communities

More Info Link

https://hopehouseguelph.com/get-involved/volunteer/

Benefits

- Experience working with diverse populations
- Monthly access to Volunteer shop at the Food Market
- Monthly access to Volunteer shop at the Clothing Market
- Training and education opportunities
- Community building
- Possible employment reference
- Experience as a Receptionist

Clients

Vulnerable populations; disabled, mental health, new Canadians, addiction, young families, homeless, poverty, etc.

Ages

16 year(s) and up

Suitable For

Adults (18+) ; Seniors (55+) ; Highschool students ; Post-secondary students ; Persons with limited mobility ; Couples

Areas of Interest

Clerical / Typing / Filing ; Community / Neighbourhood Volunteering ; Customer / Sales Services ; Mental Health / Addictions ; Newcomer Assistance ; Office Administration ; Poverty & Homelessness ; Reception Support ; Special Needs / Differently Abled ; Translation / Languages / Interpretation

Skills/Experience

Communication & Interpersonal Skills ; Confidentiality ; Customer Service ; General Computer Skills ; Leadership - Receptionists have to acquire a deep understanding of our programs and services as all volunteers and systems look to Reception. ; Planning & Organizing ; Self-Motivated / Work Independently ; Team Work ; Translation & Languages - Not required but a huge asset. ; Assisting new Canadians, community members with disabilities, homelessness, mental health, addiction, vulnerable populations, etc.

Parking can be found at the Basilica of Our Lady Immaculate
HOPE House has many stairs (elevator available)

Commitment Length

Medium Term (4 months to 1 year) - Must commit to at least 4 months. ; Long Term (More than 1 year)

Interaction Level

Small Group ; 2 Volunteers at Reception serving community as they come in.

Minimum Hours

4 / Week

Dates and Times

Monday: Morning, Afternoon (8:30 am - 12:15 pm / 12 - 4:15 pm)
Tuesday: Morning, Afternoon (8:30 am - 12:15 pm / 12 - 4:15 pm)
Wednesday: Morning, Afternoon (8:30 am - 12:15 pm / 12 - 4:15 pm)
Thursday: Morning, Afternoon (8:30 am - 12:15 pm / 12 - 4:15 pm/ 4:00 - 6:00 pm)

Must be able to commit to a weekly shift for at least 4 months.

Seasons

Year Round

Accessibility

Fully Accessible - The building is fully accessible, however there is no accessible parking. ; Wheelchair accessible automatic main entrance ; Dedicated accessible washroom with all features

Location

10 Cork St. East. Accessibility entrance 7 Church Lane. Downtown Guelph.

Number of Positions

Guelph

4 individual(s) needed in total.

Training

Orientation ; Training is provided ; Training is required ; Scheduled training - If Volunteer's schedule allows ; Training on the job ; Training on-going - Includes development training ; Training & orientation materials available, on the job training focused.

Transportation

Near public transit

Cost

There is never a cost to Volunteer at HOPE House

Police Check

Required

Additional Requirements

A positive Police Record Check result does not automatically disqualify you from Volunteering at HOPE House. Proof of covid vaccination required.

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