Telephone Support Volunteer

(Compass Community Services, Telephone Support)

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Position ID: V-GUE3125 Last Modified: 25 Aug 2021 Last Full Update: 25 Aug 2021
Opportunity Details
ContactColten Ura, Manager, Telephone Support, Compass Community Services; Email:
Duties• Engage in a variety of phone calls (social calls, safety checks, wellness checks, medication reminders, and distress/crisis calls) to support community members experiencing isolation and/or distress 
• Provide emotional support and referrals to community services as needed 
• Use a strength-based and solution-focused practice  
• Write notes summarizing completed phone calls
Sustainable Development GoalsGood Health and Well-Being ; Gender Equality ; Reduced Inequality
More Info Link
Benefits• Options to volunteer on either our Distress Line, TeleConnect Line and/or LGBTQ+ Support Line, depending on your experience and comfort levels 
• Ongoing support, feedback, and training. Opportunities to debrief calls with staff, receive feedback on calls you’ve made, and participate in optional monthly trainings to develop your skills and knowledge of community resources.  
• Develop your ability to connect with and support people from all walks of life. Interact with a diverse group of community members during each shift.  
• Flexible hours to suit your lifestyle. Volunteer remotely from anywhere, any time the lines are open. 2-3 hour long shifts are available from 8am-10pm, 7 days/week. You choose when to volunteer by scheduling your shifts through an online software.  
• Reference letters are available upon request after you complete 96 hours of volunteering
ClientsAny community member is capable of accessing our service. People who are distressed and struggle with their mental health are our most frequent contacts.
Ages18 year(s) and up
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students ; Persons with limited mobility
Areas of InterestChild & Family Services ; Community Outreach ; Distress / Crisis / Bereavement Support ; Emergency & Response ; Information & Referral Services ; Mental Health / Addictions ; Pandemic / Coronavirus / COVID-19 Support ; Poverty & Homelessness ; Volunteer from Home / Virtual ; Youth Services
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Customer Service ; General Computer Skills ; Leadership ; Mentoring & Training ; Research ; Self-Motivated / Work Independently ; Team Work ; Writing & Editing
Commitment LengthLong Term (More than 1 year) ; Volunteers are asked to complete 1 year of service at a rate of 16 hours every 2 months
Interaction LevelSolitary ; One-on-one ; Virtual Volunteering
Minimum Hours8 / Month
Dates and TimesThe hours of operation are from 8am-10pm, 7 days per week. Volunteers are able to select their own shifts (based on availability).
SeasonsYear Round
AccessibilityAll volunteers are currently operating remotely. Volunteers require access to a computer, the internet, and a quiet and secure space to volunteer from.
Location*To be disclosed upon acceptance into the program
Number of PositionsGuelph 
150 individual(s) needed in total.
TrainingTraining is provided ; Training is required ; Scheduled training ; Training on the job ; Training on-going
Police CheckRequired
Additional RequirementsA Vulnerable Sector Check is required.
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Start DateOn or after 25 Sep 2021
Display Until26 Nov 2021
Agency Details
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Organization NameCompass Community Services, Telephone Support
Office PhoneDistress Line 519-821-3760
Toll Free PhoneDistress Line 1-888-821-3760
Mailing Address20 Shelldale Cres 
Guelph, ON N1H 1C8