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Distress Line Volunteer

(Family Counselling and Support Services for Guelph-Wellington, Distress Line Program)

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Position ID: V-GUE3125 Last Modified: 23 Nov 2020 Last Full Update: 23 Nov 2020
Opportunity Details
Impact StatementDevelop essential social service skills!
ContactColten Ura, Distress Line Lead, Family Counselling and Support Services for Guelph and Wellington County; Email:
Duties• Using a solution-focused practice, you will be required to engage with community members through our telephone services and provide them with emotional support, assist them with goal or safety planning, and refer them to resources that promote their well-being.  
• Complete relevant respondent documentation/profiles  
• Consistently demonstrate key social service skills such as: Active Listening, Empathy, Etc. 
• Act in accordance with ministry and agency regulations 
• Ensure a holistic, quality approach to client care consistent with FCSSGW’s Mission, Vision, Values and Strategic Plan
Sustainable Development GoalsGood Health and Well-Being
More Info Link
ClientsAny community member is capable of accessing our service. People who are distressed and struggle with their mental health are our most frequent contacts.
Ages18 year(s) and up
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students ; Persons with limited mobility
Areas of InterestChild & Family Services ; Community Outreach ; Distress / Crisis / Bereavement Support ; Emergency & Response ; Information & Referral Services ; Mental Health / Addictions ; Pandemic / Coronavirus / COVID-19 Support ; Poverty & Homelessness ; Volunteer from Home / Virtual ; Youth Services
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Customer Service ; General Computer Skills ; Leadership ; Mentoring & Training ; Research ; Self-Motivated / Work Independently ; Team Work ; Writing & Editing
Commitment LengthMedium Term (4 months to 1 year) - 1 Year+
Interaction LevelSolitary ; One-on-one ; Virtual Volunteering
Minimum Hours8 / Month
Dates and TimesOpportunities range from Monday to Sunday (8:00 am to 10:00 pm). Volunteers schedule their own hours.
SeasonsYear Round
AccessibilityFully Accessible
Location*To be disclosed upon acceptance into the program
Number of PositionsGuelph 
80 individual(s) needed in total. 
A remote volunteering option is available.
TrainingOrientation ; Training is provided ; Training is required ; Scheduled training ; Training on the job ; Training on-going
TransportationNear public transit
Police CheckRequired
Additional RequirementsWe welcome applications to volunteer, visit
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Display Until30 Jun 2021
Agency Details
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Organization NameFamily Counselling and Support Services for Guelph-Wellington, Distress Line Program
Office PhoneDistress Line 519-821-3760
Toll Free PhoneDistress Line 1-888-821-3760
Mailing Address20 Shelldale Cres 
Guelph, ON N1H 1C8