Patient Survey Volunteer

(Guelph General Hospital)

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Position ID: V-GUE2613 Last Modified: 05 Feb 2018 Last Full Update: 05 Feb 2018
Opportunity Details
Impact StatementProvide a positive patient experience
ContactLaura Hutchings, Director, Volunteer Resources, Student Registration & Spiritual Care, Guelph General Hospital; Phone: (519) 837-6440 ext 2398; Email:
Duties* using a tablet device, ask patients pre-set questions about their hospital experience in order to collect real time data 
* record the responses on the tablet 
* provide card for patients who would like to provide more detailed information
Benefits• Feedback from patients and family members is essential to improving the quality of care that we provide. Patient satisfaction surveying is part of a much larger effort to focus on the experience of patients and their families – this is a key strategic priority for the organization.  
• free parking 
• free beverage on your shift 
• opportunity for ongoing educational/training sessions
ClientsHospital patients
Ages18 year(s) and up
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students
Areas of InterestCustomer / Sales Services ; Health Care
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Customer Service ; General Computer Skills ; Self-Motivated / Work Independently ; Web & IT
Commitment LengthLong Term (More than 1 year)
Interaction LevelOne-on-one
Minimum Hours3 / Week
Dates and TimesShifts are 2-3 hours long. Monday through Friday between 1 pm - 7 pm.
SeasonsYear Round
Number of PositionsGuelph: 7 individual(s) 
7 individual(s) needed in total.
TrainingOrientation ; Training is provided ; Training is required ; Scheduled training ; Training on the job
TransportationNear public transit
Application Deadline31 Jul 2017
CostCost to purchase uniform ($20.00 for scrub shirt, $25.00 for vest) 
May be cost for health care provider to complete preplacement medical form (we cannot reimburse)
Police CheckRequired
Start DateOn or after 05 Feb 2018
Display Until31 Dec 2018
Agency Details
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Organization NameGuelph General Hospital
Office PhoneReception and patient inquiries 519-822-5350 * Automated telephone 519-837-6440 * Emergency 519-837-6420
Address & Map
115 Delhi St
Guelph, ON N1E 4J4
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