Emergency Room Volunteer

(Guelph General Hospital)

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Position ID: V-GUE2528 Last Modified: 05 Feb 2018 Last Full Update: 05 Feb 2018
Opportunity Details
Impact StatementProvide a positive patient experience!
ContactLaura Hutchings, Director, Volunteer Resources, Student Registration & Spiritual Care, Guelph General Hospital; Phone: (519) 837-6440 ext 2398; Email: lhutchings@gghorg.ca
Duties• Acknowledge everyone who comes into the Emergency Department  
• Escort family member to and from patient area during tests. 
• Sit with patients or family members who may be alone. 
• Answer directional questions (ie: where is cafeteria?) 
• Hand out resources to patients/visitors (non-medical forms) 
• Take companion phone to a patient/family member who needs to contact someone 
• Fill up ice packs and distribute ice packs at request of nursing staff
Benefits• Satisfaction knowing you may have reduced the anxiety levels of patients/families in the ED waiting area 
• Support the work of the ED staff, so they can focus on the medical treatment of patients 
• Experience interacting with people in stressful situations 
• Comforting a patient who is there alone 
• Free parking 
• Free beverage on your shift 
• Opportunity for ongoing educational/training sessions
ClientsPatients, visitors, staff
Ages18 year(s) and up
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students
Areas of InterestHealth Care
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Customer Service ; Self-Motivated / Work Independently ; Team Work
Commitment LengthLong Term (More than 1 year)
Interaction LevelOne-on-one ; Small Group
Minimum Hours3 / Week
Dates and TimesMonday: Morning, Afternoon, Evening 
Tuesday: Morning, Afternoon, Evening 
Wednesday: Morning, Afternoon, Evening 
Thursday: Morning, Afternoon, Evening 
Friday: Morning, Afternoon, Evening 
Saturday: Morning, Afternoon, Evening 
Sunday: Morning, Afternoon, Evening 
Shifts are Monday through Sunday. 7 am -10 am; 10 am - 1 pm; 1-4 pm, 4-7:30 pm and 7:30-11 pm
SeasonsYear Round
LocationGuelph General Hospital
Number of PositionsGuelph: 15 individual(s) 
15 individual(s) needed in total.
TrainingOrientation ; Training is provided ; Training is required ; Scheduled training ; Training on the job ; Training on-going
TransportationNear public transit ; Car required - Buses stop running at 6 pm on Sundays.
CostCost for uniform ($25 for vest or $20 for scrub shirt) 
May be a cost for a health care provider to complete preplacement medical form (non-refundable)
Police CheckRequired
Display Until31 Dec 2018
Agency Details
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Organization NameGuelph General Hospital
Office PhoneReception and patient inquiries 519-822-5350 * Automated telephone 519-837-6440 * Emergency 519-837-6420
Address & Map
115 Delhi St
Guelph, ON N1E 4J4
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