Area Office Heart Month Relationship Volunteer

(Heart and Stroke, Wellington-Dufferin Area Office)

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Position ID: V-GUE0961 Last Modified: 27 Jun 2018 Last Full Update: 27 Jun 2018
Opportunity Details
Impact StatementHelp Create More Survivors
ContactNicole Kerr, Area Coordinator, The Heart and Stroke Foundation of Ontario; Phone: 519-837-4858; Email:
DutiesAs a Heart Month Relationship Volunteer, you will build and strengthen relationships over the phone with existing volunteers to thank them for donated time, support and encourage fundraising, and increase online platform engagement and event attendance. 
This role supports the Heart Month campaign for Heart & Stroke. To learn more about Heart Month, please visit  
Some activities associated with this role include:  
• Using provided scripts and resources to complete thank you calls in a professional manner to support volunteer retention.  
• Effectively collect and enter relevant data from calls. 
• Represent Heart & Stroke in a positive light and communicate the foundation’s messaging accurately. 
• Understand and follow Heart & Stroke’s confidentiality guidelines to protect supporter privacy and personal information.
More Info
Benefits• Opportunities to network with other passionate volunteers and staff members. 
• Evidence of your impact in the local community. 
• Opportunities to gain real-world professional skills with a leading non-profit organization. 
• Opportunities for cross-training with other volunteer roles at Heart & Stroke.
Ages18 year(s) and up
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students ; Persons with limited mobility ; Couples ; Families ; Groups ; Workplaces / Corporate Groups
Areas of InterestFundraising / Canvassing
Skills/ExperienceCommunication & Interpersonal Skills - Exceptional phone manner and excellent command of spoken English. • Able to follow written and spoken English instructions accurately. • Ability to communicate in French and/or other non-English languages is an asset. ; Customer Service ; General Computer Skills - Comfortable on the computer (PC environment): familiar with MS Excel, MS Word, and email; willingness to learn and develop skills in Database Name database. ; Self-Motivated / Work Independently ; Translation & Languages
Commitment LengthShort Term (Up to 4 months) ; Medium Term (4 months to 1 year) ; 5-10 hours/ week: phone calls to supporters must occur between 10am-8pm.  
Shifts are flexible and will be determined in conjunction with the employee partner.  
Volunteers may choose to exceed 10 hours of work per week. 
This position is a 4-month term commitment with possibility for renewal.
Interaction LevelSolitary ; One-on-one ; Small Group
Minimum Hours4 / Week
Dates and TimesOpportunities include mornings, afternoons and evenings Mondays through Sundays.
AccessibilityFully Accessible
Location21 Surrey Street West, Suite 204, Guelph OR from your home
Number of PositionsGuelph: 10 individual(s) 
10 individual(s) needed in total.
TrainingOrientation ; Training is provided ; Training on-going ; • Orientation to the office, team, and position from your staff partner. 
• Detailed written descriptions of tasks. 
• One-on-one training (where relevant) with staff partner. 
• Ongoing training and mentorship.
TransportationNear public transit
Application Deadline31 Aug 2018
Police CheckNot Required
Additional RequirementsVolunteers must have an outgoing, personable nature and excellent English communication skills.
Start DateOn or after 09 Jul 2018 and on or before 31 Oct 2018
End Date30 Nov 2018
Display Until30 Sep 2018
Agency Details
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Organization NameHeart and Stroke, Wellington-Dufferin Area Office
Office Phone519-837-4858
Toll Free Phone1-888-473-4636 (1-888-HSF-INFO)
Address & Map1373 Victoria St N, Suite 2A
Kitchener, ON N2B 3R6