Wellington (County of). RIDE WELL Rural Transit Service

Site: Guelph - Woolwich St

Public Comments Service not available on Statutory Holidays
Contact Information
Alternate Name CV19
Website www.wellington.ca/en/business/ed-ridewell.aspx
Primary Executive Mark Mycyk, Economic Development Officer
Site Location All locations within Wellington County and the City of Guelph
Located In Community Wellington County
Address & Map
74 Woolwich St
Guelph, ON N1H 3T9
View Google Map
Physical Access Fully Accessible ; If an accessible vehicle or mobility aid is required, trips must be booked by phone (24-hour advance notice is appreciated)
Description & Services
Description (Service) Ride Well is implementing safety protocols and following the guidance of the Medical Officer of Health for Wellington-Dufferin-Guelph to protect drivers and riders. 
The following procedures are in place:  
* rides are restricted to one person and/or those in the passenger's social circle  
* drivers and passengers are required to wear masks -- any passenger without a mask can obtain one from the driver 
* passengers must sit in the backseat  
* hand sanitizer is available for passenger user upon entering the vehicle  
* Public Health resource sheets are posted in the vehicle 
Demand based, public transit service using a rideshare model of operation. Offers trips to destinations within the boundaries of Wellington County and to or from the City of Guelph 
* door-to-door service within Wellington County 
* door-to-door service between Wellington County and City of Guelph 
* alternative option to owning a personal vehicle in a rural location 
* service users are responsible for providing / securely installing / uninstalling a car seat or booster seat if travelling with young children 
* service animals permitted in vehicles
Hours Vehicle operation Mon-Fri 6 am-7 pm 
Phone bookings Mon-Fri 8:30 am-4:30 pm
Areas Served Wellington County - and to/from the City of Guelph
Eligibility All residents of Wellington County. Must be 18 years and older to ride the service alone. If between 13-17 years, may ride the service if a Youth Consent Form is signed by parent or guardian.
Application Book trips by phone, website or mobile phone. Book at least 3 hours before requested trip to secure a spot.
Languages English
Fees Service ; Cancellation fee will apply if customer misses pick-up time or cancels trip after the driver has been assigned and is driving to the pick-up address. No cost for service animals.
Other Details
Legal Status (20) Regional Government
Established 2019
Funding Provincial
Print Material Brochure - Wellington County's Rural Transit Service; Poster - Ride Well
Service Categories General Paratransit/Community Ride Programs