Contact Information
Alternate Name Immigrant Settlement Program ; Settlement Program
Former Name Immigrant Settlement and Adaptation Program
Office Phone Reception 519-837-2670 ext 4819
Toll Free Phone 1-800-265-7294 
For the Fergus Office, select ext 4819
Fax 519-787-8241
Primary Contact Melissa Schwenger, Settlement Clerk; Phone: 519-837-2670 ext 4819; Email:
Alternate Contact Colleen Brunelle, Fergus Program Manager; Phone: 519-837-2670 ext 4808; Email:
Site Location Fergus-Downtown
Located In Community Fergus
Address & Map
County of Wellington Social Services
321 St Andrew St W
Fergus, ON N1M 1P1
View Google Map
Intersection Tower St and St Andrew St W
Other Locations County of Wellington Social Services
138 Wyndham St N
Guelph, ON N1H 4E8

Wellington County Learning Centre
207A George St
Arthur, ON N0G 1A0

Community Mennonite Fellowship
109 Wellington St S
Drayton, ON N0G 1P0

Minto-Mapleton Family Health Team
11 Andrews Dr W, Lower Level
Drayton, ON N0G 1P0

East Wellington Community Services
45 Main St
Erin, ON N0B 1T0

Wellington County Library, Mount Forest Branch
118 Main St N
Mount Forest, ON N0G 2L0

Wellington County Library, Rockwood Branch
121 Rockmosa Dr
Rockwood, ON N0B 2K0

Wellington County Library, Puslinch Branch
29 Brock Rd S
Puslinch, ON N0B 2J0
Physical Access Fully Accessible
Description & Services
Description (Service) Provides Settlement Services to newcomers in Wellington County. Assistance is offered to eligible newcomers in completing documentation, navigating their new communities and completing referrals to appropriate community partners.

Settlement Program (formerly Immigrant Settlement and Adaptation Program) -- services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * needs and eligibility assessment and referrals * consumer and community information * orientation to local community * assistance to access a range of settlement services

Information can be provided in the following areas:
* acquiring and completing government forms
* referral to economic, social, health, cultural, educational and recreational services
* tips on managing everyday tasks (banking, shopping)
* access to interpreters or translators
* non-therapeutic counselling
* resumé and job preparation skills
* driver training information
* Canadian law
Hours Fergus office Mon-Fri 8:30 am-4:30 pm * summer hours Mon-Fri 8:30 am-4 pm, Victoria Day-Labour Day 
Areas Served Wellington County
Eligibility * permanent residents of Canada who have not become Canadian citizens  
* protected persons as defined by Section 95 of the Immigration and Refugee Protection Act  
* individuals who have been selected, in Canada or overseas, to become permanent residents  
* Convention refugees and protected persons overseas who have been selected for resettlement in Canada  
* persons with live-in caregiver status 
**Note: While this service is mainly for newcomers, other eligible immigrants who need help adapting to Canadian society may also qualify, regardless of how long they have been in Canada
Application Contact Settlement Services Clerk
Languages English ; French ; Arabic ; Chinese (Mandarin) ; Spanish ; Interpretive Services
Fees None - no cost to permanent residents, convention refugees or people with live-in caregiver status in the County of Wellington and City of Guelph
Time-Limited Events Free Income Tax Seminars for Newcomers to Canada
Other Details
Legal Status (20) Regional Government
Funding Federal - Immigration, Refugees and Citizenship Canada for Settlement Program
Service Categories County Government Departments/Offices ; Cultural Transition Counselling ; Immigrant Benefits Assistance ; Immigrant/Newcomer Accompaniment Programs ; Newcomer Settlement Services ; Newcomer Settlement Services ~ Syrian Community ; Prejob Guidance ~ Immigrants (Canada) ; Prejob Guidance ~ Refugees ; Specialized Information and Referral ~ Immigrants/Refugees