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Contact Information
Alternate Name Access, Information & Referral ; AIR ; CV19 ; Developmental Services Guelph ; EAP ; Employee Assistance Program ; Family Counselling Guelph ; FCSSGW ; High Conflict Communication ; HT1 ; Male Survivor Network ; Male Survivors Network ; Peaceful Alternatives ; Quick Access Walk In Service
Former Name Guelph Wellington Counselling Centre
Office Phone 519-824-2431
Toll Free Phone 1-800-307-7078
Fax 519-824-3598
Social Media LinkedIn Twitter
Primary Contact Reception; Phone: 519-824-2431 ext 10
Alternate Contact Intake; Phone: 519-824-2431 ext 12
Volunteer Coordinator Jan Penner, Coordinator, Human Resources; Phone: 519-824-2431 ext 23
Primary Executive Joanne Young Evans, Executive Director
Description (Site) Guelph-North West
Located In Community Guelph
Address & Map
20 Shelldale Cres
Guelph, ON N1H 1C8
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Intersection Dawson Rd and Willow Rd
Physical Access Fully Accessible ; located on a well-serviced transit route
Description & Services
Description (Agency) Works collaboratively with the community by providing specialized well-being resources in Guelph Wellington and surrounding area.
Description (Service) COVID-19 Update: Headquarters have moved from 109 Surrey St E, Guelph, to 20 Shelldale Crescent, Guelph. All services are currently being offered remotely. Face to face services will resume July 28, 2020.
Counselling is offered by phone. Staff continue to be in contact with developmental service clients. Walk-in mental health clinics (Mon in Mount Forest, Wed in Guelph, and Thu in Fergus) are all offered by telephone appointments. All counselling is offered by telephone. For appointments, call 519-824-2431.

Distress Line is available 7 days a week, 8 am-10 pm: 519-821-3760 or 1-888-821-3760

Individual, couple, and family counselling:
* Employee Assistance Program (EAP): confidential counselling and referral services for employees and their families
* service coordination / case management services for individuals with a developmental disability and autism spectrum disorder across the age continuum

Support Groups:
* Breaking Free - children who have witnessed family violence
* Child and Youth Sexual Assault Team (CYSAT) - children who have been sexually abused, and for youth at risk for sexually offending
* High Conflict Communication - separating or divorcing families to foster good communication with children and develop a parenting plan

Men and Women:
* Partner Assault Response Program - for individuals who perpetrate violence
* men's and women's groups - individuals surviving childhood sexual abuse
* trauma counselling and support groups
* women who have experienced domestic violence
* member agency of Support Services Network for Male Survivors in Ontario

Consultation and Training:
Employers and community groups with respect to interpersonal work-related issues, stress, parenting, problem solving, conflict management and other areas where personal issues impact work and family life.

**Satellite offices in Mount Forest, Fergus
Hours Mon-Thu 9 am-9 pm, Fri 9 am-5 pm * alternate Sat 9 am-2 pm
Quick Access Walk-In Counselling Service Wed 1 pm-7 pm
Board meetings bi-monthly, fourth Tue of alternating months for approximately two hours, Sep-Jun
Committee work during months that the Board does not meet
Areas Served Guelph ; Wellington County
Eligibility Counselling services: no restrictions 
Access Information and Referral for Developmental Services (AIR): children and youth 17 years and younger with developmental disabilities or Autism Spectrum Disorder
Application Quick Access Walk-In service for therapeutic counselling * appointment required for other services
Languages English ; Interpretive Services
Fees Service ; Many funded programs at no cost to residents of Guelph and Wellington County who meet admission requirements * subsidized rate available for many services as per sliding fee scale based on household income and family size ; 
Hourly rate for individual, couple, or family counselling is $120 per 50 minute session
Other Details
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1986
Funding Provincial ; Donations ; United Way ; Fees ; Shared Service Contracts
Print Material Brochures
Service Categories Anger Management ; Autism Therapy ; Case/Care Management ~ Children ; Case/Care Management ~ Youth ; Credit Counselling ; Divorce Counselling ~ Children ; Employee Assistance Programs ; Family Counselling ; General Counselling Services ~ Adult Child Abuse Survivors ; Marriage Counselling ; Personal Financial Counselling ; Sexual Assault Counselling ~ Children ; Sexual Assault Counselling ~ Men ; Sexual Assault Counselling ~ Women ; Spouse/Intimate Partner Abuse Counselling