Service: Telephone Support
|Record #: GCL2307||Last Modified: 04 Jul 2021||Last Full Update: 22 Nov 2020|
|Alternate Name||Distress Line, HT1|
|Former Name||Family Counselling and Support Services for Guelph-Wellington|
|Office Phone||Distress Line 519-821-3760|
|Toll Free Phone||Distress Line 1-888-821-3760|
|Primary Contact||Colten Ura, Manager, Telephone Support; Phone: 519-824-2431 ext 26; Email: CUra@compasscs.org|
|Description (Site)||Mailing address only|
|Located In Community||Guelph|
|Mailing Address||20 Shelldale Cres
Guelph, ON N1H 1C8
|Physical Access||Not Applicable - telephone-based service|
|Description & Services|
|Description (Agency)||Telephone listening service providing support for community members experiencing life challenges.|
|Description (Service)||Free, anonymous, and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress.
Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.
* support for people who are experiencing distress about their circumstances
* referral to community services
* training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations
**ALL CALLS ARE CONFIDENTIAL in accordance with provincial legislation
|Hours||Mon-Sun 8 am-10 pm
Administrative hours Mon-Fri 9 am-5 pm
Volunteers are required to complete a minimum of 8 hours per month
|Areas Served||Guelph ; Wellington County|
|Eligibility||Ages: 18 year(s) and up
Clients: People living with circumstances that may be causing distress, feelings of loneliness, isolation and confusion, and suicide thoughts and behaviours.
Volunteers: 18 years and older; police reference check / reference checks (professional and personal) required
To volunteer, apply using this link to the application page. A telephone conversation will be scheduled with the applicant. Additional screening questions will be asked and information provided on the current operation of the program.
|Application||Distress Line: Call for assistance
TeleConnect Call-Out Program: Referrals can be made and profile designed with Colten Ura, Distress Line Lead, 519-824-2431 ext 26
|Legal Status||(50) Non Profit ; (51) Registered Charity|
|Funding||Donations ; United Way|
|Service Categories||Communication Training ; General Crisis Intervention Hotlines ; Suicide Prevention Hotlines ; Talklines/Warmlines|