Compass Community Services

Service: Telephone Support

Contact Information
Alternate Name Distress Line, HT1
Former Name Family Counselling and Support Services for Guelph-Wellington
Office Phone Distress Line 519-821-3760
Toll Free Phone Distress Line 1-888-821-3760
Primary Contact Colten Ura, Manager, Telephone Support; Phone: 519-824-2431 ext 26; Email:
Description (Site) Mailing address only
Located In Community Guelph
Mailing Address 20 Shelldale Cres 
Guelph, ON N1H 1C8
Physical Access Not Applicable - telephone-based service
Description & Services
Description (Agency) Telephone listening service providing support for community members experiencing life challenges.
Description (Service) Free, anonymous, and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress. 
Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required. 
* support for people who are experiencing distress about their circumstances 
* referral to community services 
* training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations 
**ALL CALLS ARE CONFIDENTIAL in accordance with provincial legislation
Hours Mon-Sun 8 am-10 pm 
Administrative hours Mon-Fri 9 am-5 pm 
Volunteers are required to complete a minimum of 8 hours per month
Areas Served Guelph ; Wellington County
Eligibility Ages: 18 year(s) and up Clients: People living with circumstances that may be causing distress, feelings of loneliness, isolation and confusion, and suicide thoughts and behaviours.

Volunteers: 18 years and older; police reference check / reference checks (professional and personal) required
To volunteer, apply using this link to the application page. A telephone conversation will be scheduled with the applicant. Additional screening questions will be asked and information provided on the current operation of the program.
Application Distress Line: Call for assistance 
TeleConnect Call-Out Program: Referrals can be made and profile designed with Colten Ura, Distress Line Lead, 519-824-2431 ext 26
Languages English
Fees None
Other Details
Legal Status (50) Non Profit ; (51) Registered Charity
Funding Donations ; United Way
Service Categories Communication Training ; General Crisis Intervention Hotlines ; Suicide Prevention Hotlines ; Talklines/Warmlines