Guelph-Wellington Women In Crisis

Site: Wellington County - Offices

Service: Rural Women's Support Program

Public Comments Immediate telephone support and information counselling available through 24-hour crisis lines: 519-836-5710 or 1-800-265-7233  
Erin 519-833-2301; Fax 519-833-7563  
Fergus 519-843-6834; Fax 519-843-9945  
Mount Forest 519-323-3638; Fax 519-323-2844  
Palmerston 519-343-5192; Fax 519-343-5197
Contact Information
Alternate Name CV19 ; Guelph Wellington Women In Crisis ; G-W WIC ; GWWIC ; HT1 ; HT2 ; RWSP ; WIC
Office Phone 519-836-1110
Toll Free Phone 1-800-265-7233
TTY Phone 24-hour Support 519-836-5710 ; 1-800-265-7233 (1-800-265-SAFE)
Crisis Phone Mon-Sun 24 hours 519-836-5710 ; 1-800-265-7233 (1-800-265-SAFE)
Fax 519-836-1979
Social Media Facebook Instagram Twitter
Primary Contact Jacinta Cassidy, Rural Support Program Manager; Phone: 519-836-6831 ext 229; Email:
Volunteer Coordinator Jacinta Cassidy, Volunteer and Crisis Line Manager; Email:
Description (Site) Various locations
Located In Community Guelph
Address & Map
Administration Office
38 Elizabeth St
Guelph, ON N1E 2X2
View MapQuest Map
Mailing Address PO Box 1451 
Guelph, ON N1H 6N9
Other Locations 45 Main St
Erin, ON N0B 1T0

479 St Patrick St W
Fergus, ON N1M 1M2

102 Main St S
Mount Forest, ON N0G 2L3

360 King St, Unit 3
Palmerston, ON N0G 2P0
Physical Access Partially Accessible ; Accessibility varies by location - Fergus - Fully Accessible ; Palmerston - Partially Accessible (entrance and washroom door narrow) ; Erin / Mount Forest offices - Not Accessible ; alternative accessible meeting locations can be arranged
Description & Services
Description (Service) COVID-19 Update: Services and support continue to be provided remotely - by e-mail, one-on-one phone support and video counselling. Visit Social Isolation Supports Online. This situation is being reviewed on an ongoing basis. The Crisis Line and shelter remain open.

Support services for women and their children who are experiencing or have experienced physical, emotional, sexual, verbal, financial abuse and / or stalking.
* non-residential program (connects women to Marianne's Place)
* individual and group counselling
* child care available during counselling
* safety planning
* support for survivors of childhood sexual abuse / sexual assault / harassment / stalking / human trafficking
* appointment arranged in mutually agreed location if required
* transportation, accompaniment to police, court, hospital, lawyer, shelter, rural services
* advocacy / referral to community agencies
* education / training on all woman abuse / sexual violence issues
* support for criminal injuries compensation / victim impact statements / restraining orders
* housing / legal / financial / custody information and support
* support for family / partners / friends of survivors
* Family Court Support
* client library and resource materials
* public education presentations available on request

Volunteer opportunities available; training provided in Guelph.
Hours Guelph Mon-Fri 9 am-5 pm * hours may vary in other locations, some evening groups available - call for information
Areas Served Wellington County
Eligibility Women 18 years and older and their children who are physically, emotionally, financially, or sexually abused
Application Call for information and assistance
Languages English ; Interpretive Services - can be arranged if needed
Fees None
Other Details
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1986
Funding United Way
Service Categories Abuse/Violence Related Support Groups ~ Rural Residents ; Outreach Programs ~ Abused Women ; Spouse/Intimate Partner Abuse Counselling ~ Rural Residents