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Contact Information
Alternate Name Caressant Care Nursing Home & Retirement Home ; CV19
Office Phone 519-843-2400
Toll Free Phone Head Office (Woodstock) 1-800-792-3803
Fax 519-843-2200
Primary Contact Administrator; Email:
Alternate Contact Jane Bray, Retirement Home Manager; Email:
Description (Site) Across from Confederation Park
Site Location Near downtown area
Located In Community Fergus
Address & Map
450 Queen St E
Fergus, ON N1M 2Y7
View MapQuest Map
View Google Map
Intersection St David St and Queen St E
Physical Access Fully Accessible
Description & Services
Description (Agency) Nursing and retirement home.
Description (Service) COVID-19 Update: See website for information and direction regarding the Visiting and Caregiving Program. As the pandemic situation evolves, adjustments are made as necessary to ensure the safety and well-being of residents, staff, family members and caregivers. 
Facility offers: 
* 87-bed long-term care home - residential care private rooms, semi-private rooms, and four-person basic accommodation  
* 42-bed retirement home - private, semi-private accommodation  
* 24-hour nursing and personal care  
* access to a doctor and other health professionals 
Services include: 
* restorative care program  
* registered dietitian  
* dental and foot care clinics  
* eye clinic 
* physiotherapy and occupational therapy services  
* social and recreational activities  
* intergenerational programs 
Residential care offers respite and short stays. 
Nursing home offers palliative care, Alzheimer and dementia care.
Hours Registered nursing care Mon-Sun 24-hours 
Office Mon-Fri 8:30 am-5 pm
Areas Served Centre Wellington - and surrounding area
Eligibility Nursing home: adults who need long-term care * Local Health Integration Network care coordinators assess the needs of applicants 
Retirement home: adults requiring supportive care who are already living in or planning to live in a retirement home may apply
Application Nursing home: contact the Waterloo Wellington Local Health Integration Network 
Retirement home: contact facility
Languages English
Fees Service ; Nursing home - rates set by the Ontario Ministry of Long-Term Care * subsidies for basic rates may be available for eligible applicants 
Retirement home - Fee assistance available for residents of the retirement home who are considered financially eligible * financial assessment includes monthly income and assets in order to determine eligibility * assistance is provided by Wellington County Social Services 
Call or e-mail for information.
Other Details
Legal Status (60) Commercial
Funding Provincial - Ontario Ministry of Long-Term Care
Resources Accredited by Accreditation Canada
Service Categories Adult Out of Home Respite Care ; Nursing Facilities ; Palliative Care ; Retirement Homes