Contact Information
Alternate Name Family Benefits ; LEAP ; OW ; Social Assistance ; Social Services ; Welfare
Office Phone 519-837-2670
Toll Free Phone 1-800-265-7294 
Interactive Voice Response (IVR) for Social Assistance (service not available to TTY users): 1-800-808-2268 * automated information and payment details, payment history, file status * information, announcements about Ontario Works
TTY Phone 1-800-855-0511
Fax 519-824-9990
Primary Contact Ken Harvey, Ontario Works Manager; Phone: 519-837-2670 ext 3062; Email:
Description (Site) On east side of upper Wyndham St, across from County of Wellington Employment Resource Centre
Site Location Guelph-Downtown
Located In Community Guelph
Address & Map
129 Wyndham St N
Guelph, ON N1H 4E9
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Intersection Wyndham St N and Eramosa Rd
Other Locations 138 Wyndham St N
Guelph, ON N1H 4E8

321 St. Andrew St W
Fergus, ON N1M 1P1
Physical Access Fully Accessible
Description & Services
Description (Service) Temporary income and employment assistance for low income individuals and families in immediate financial need. Requires a financial assessment to determine eligibility for services.

Employment Supports and Benefits
* caseworkers work closely with participants to develop individualized action plans that address unique needs * participants guided through each stage and encouraged to stay on track * employment benefits to assist clients in finding and starting a job; possible assistance with costs such as transportation, child care, course fees, uniforms and safety equipment

Additional employment supports include:
* basic educational upgrading * English as a second language training * job specific skills training * job search assistance (resumé writing, interview preparation) * access to volunteer and employment placements

Discretionary Benefits for recipients of Ontario Works assistance, or Ontario Disability Support Program assistance may include: health related items, rent and utility assistance, help with moving costs, and help with costs related to funerals and burials

Other programs include:
* Learning, Earning and Parenting (LEAP) - for young parents, ages 16-25 years
* Self-Employment - training and supports to operate a business; delivered in partnership with Business Centre Guelph-Wellington
* Life Skills Case Management - intensive support for those who are experiencing issues related to addictions or mental health

Services for Employers
OW employment specialists work with employers to find employees with appropriate skills and experience * advertises position, screens potential applicants, provides training supports and subsidies (contact Mark Granger, Employment Specialist, 519-837-2670 ext 3492)
Hours Mon-Fri 8:30 am-4:30 pm 
Summer hours 8:30 am-4 pm, Victoria Day-Labour Day
Areas Served Guelph ; Wellington County
Eligibility Ages: 16 year(s) and up 
Youth and adults 18 years and older in financial need * employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment (funds must be managed by a trustee, guardian or agency) * financial need is determined by a review of income, liquid assets and living expenses
Application In person, by phone or online at Ontario Works: How to Apply. An appointment will be scheduled to meet with a caseworker for a verification interview if potential eligibility is determined.
Languages English ; Interpretive Services
Fees None
Other Details
Legal Status (20) Regional Government
Service Categories Adult Basic Education ~ Social Assistance Recipients ; Adult Basic Education ~ Teenage Parents ; Adult Literacy Programs ~ Social Assistance Recipients ; Burial/Cremation Expense Assistance ; County Government Departments/Offices ; Emergency Dental Care ; English as a Second Language ~ Social Assistance Recipients ; General Dentistry ~ Youth ; Job Information ; Job Search Resource Centres ; Job Search/Placement ~ Social Assistance Recipients ; Life Skills Education ~ Addictions/Dependencies Issues ; Life Skills Education ~ Mental Health Issues ; Medical Expense Assistance ; Moving Expense Assistance ; Prejob Guidance ; Provincial/Territorial Social Assistance Programs Applications ; Rent Payment Assistance ; Undesignated Temporary Financial Assistance ~ Social Assistance Recipients ; Utility Assistance ; Volunteer Opportunities ~ Social Assistance Recipients ; Welfare to Work Programs ; Welfare to Work Programs ~ Teenage Parents