Contact Information
Alternate Name Family Benefits ; LEAP ; OW ; Social Assistance ; Social Services ; Welfare
Office Phone 519-837-2670
Toll Free Phone 1-800-265-7294 
Interactive Voice Response (IVR) for Social Assistance (service not available to TTY users): 1-800-808-2268 * automated information and payment details, payment history, file status * information, announcements about Ontario Works
TTY Phone 1-800-855-0511
Fax 519-824-9990
Primary Contact Lori Richer, Special Services Manager, County of Wellington; Phone: 519-837-2670 ext 3150; Email:
Site Location Guelph-Downtown
Located In Community Guelph
Address & Map
129 Wyndham St N
Guelph, ON N1H 4E9
View MapQuest Map
Intersection Wyndham St N and Eramosa Rd
Physical Access Fully Accessible
Description & Services
Description (Service) Temporary income and employment assistance for low income individuals and families in immediate financial need. Requires a financial assessment to determine eligibility for services.

Employment Supports and Benefits
* caseworkers work closely with participants to develop individualized action plans that address unique needs * participants guided through each stage and encouraged to stay on track * employment benefits to assist clients in finding and starting a job; possible assistance with costs such as transportation, childcare, course fees, uniforms and safety equipment

Additional employment supports include:
* basic educational upgrading * English as a second language training * job specific skills training * job search assistance (résumé writing, interview preparation) * access to volunteer and employment placements

Discretionary Benefits for recipients of Ontario Works assistance, or Ontario Disability Support Program assistance may include:

Housing Stability Program (HSP)
Local benefit created out of funding provided to municipalities through the Community Homelessness Prevention Initiative (CHPI) from the Ministry of Municipalities and Affordable Housing (MMAH) * funding can be provided for housing-related deposits; last month’s rent and required utility deposits; housing, fuel and hydro arrears
* for people who are homeless to obtain and retain housing or for people at risk of homelessness to remain housed
* maximum benefit can be accessed once in any 24-month period

Funeral and Burials
* may be able to help with cost of funeral, burial or cremation * all requests for funeral and burial assistance are considered on a case-by-case basis

Other programs include:
* Learning, Earning and Parenting (LEAP) - for young parents, ages 16-25
* Self-Employment - training and supports to operate a business; delivered in partnership with Guelph Wellington Business Enterprise Centre (GWBEC)
* Life Skills Case Management - intensive support for those who are experiencing issues related to addictions or mental health

Canada Learning Bond (CLB)
* Ontario Works recipients with children born after Dec 31, 2003 who receive the Canada Child Benefit Supplement are eligible to apply * money is placed into a Registered Education Savings Plan (RESP) by the Government of Canada for an eligible child's education after high school

Services for Employers OW employment specialists work with employers to find employees with appropriate skills and experience * advertises position, screens potential applicants, provides training supports and subsidies (contact Mark Granger, Employment Specialist, 519-837-2670 ext 3492)
Hours Mon-Fri 8:30 am-4:30 pm 
Summer hours 8:30 am-4 pm (Victoria Day-Labour Day)
Areas Served Guelph ; Wellington County
Eligibility Ages: 16 year(s) and up 
Youth and adults 18 years and older in financial need * employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment (funds must be managed by a trustee, guardian or agency) * financial need is determined by a review of income, liquid assets and living expenses 
Canada Learning Bond - children must meet these criteria: born after Dec 31, 2003 * have a Social Insurance Number * be a beneficiary under an RESP * reside in Canada
Application In person, by phone or online at Ontario Works: How to Apply. An appointment will be scheduled to meet with a caseworker for a verification interview if potential eligibility is determined.
Languages English ; Interpretive Services
Fees None
Other Locations 138 Wyndham St N
Guelph, ON N1H 4E8

321 St. Andrew St W
Fergus, ON N1M 1P1
Other Details
Legal Status (20) Regional Government
Service Categories Adult Basic Education ~ Social Assistance Recipients ; Adult Basic Education ~ Social Assistance Recipients ~ Teenage Parents ; Adult Literacy Programs ~ Social Assistance Recipients ; Burial/Cremation Expense Assistance ; Emergency Dental Care ; English as a Second Language ~ Social Assistance Recipients ; General Dentistry ~ Youth ; Housing Expense Assistance ; Job Information ; Job Search Resource Centres ; Medical Expense Assistance ; Prejob Guidance ; Provincial/Territorial Social Assistance Programs Applications ; Welfare Fraud Reporting ; Welfare to Work Programs ; Welfare to Work Programs ~ Teenage Parents