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Guelph (City of). Public Services

Site: Guelph - Watson Rd

Service: Guelph Transit - Mobility Services

Contact Information
Office Phone Bookings 519-822-1811 Option 1
After Hours Phone Answering Machine 519-822-1811 (press 1) on touch tone phone  
 
Dispatch answering machine takes messages after office hours and can be used for cancellations. 
NO BOOKINGS will be accepted on the answering machine
TTY Phone 519-837-5731
Fax 519-822-1322
E-Mail transit@guelph.ca
Website guelph.ca/living/getting-around/bus/riding-guelph-transit/mobility-service
Primary Contact Mobility Services, Booking Office
Primary Executive Mike Spicer, General Manager, Guelph Transit; Phone: 519-822-1260 ext 3321; Email: mike.spicer@guelph.ca
Alternate Executive Robin Gerus, Supervisor of Mobility Services; Phone: 519-822-1811 ext 2461; Email: robin.gerus@guelph.ca
Site Location Guelph-South East
Located In Community Guelph
Address & Map
170 Watson Rd S
Guelph, ON N1L 1C1
 
View MapQuest Map
Intersection Watson Rd S and York Rd
Mailing Address City Hall 
1 Carden St 
Guelph, ON N1H 3A1
Physical Access Fully Accessible
Description & Services
Description (Service) Specialized shared-ride transit service from accessible-door-to-accessible-door within City limits.  
* drivers assist wheelchair passengers via wheelchair accessible ramps from street level door to street level door  
* walking assistance provided to ambulatory passengers 
* first come first call basis 
* pick-up / return rides must be booked at same time 
* bookings must be made at least 24 hours in advance - may be made up to seven days in advance  
* last minute bookings accepted before 12 noon the day before  
* trips requested for weekends and following Mon must be made on Fri before 12 noon 
 
Passengers are responsible for having someone assist them if there is more than one step at pick-up location or destination. Drivers may not enter a building past second set of doors. It is the passenger's responsibility to determine if location is accessible before booking a ride. 
 
NOTE: Passengers will be notified if service delivery will be by taxi rather than by a Mobility Services vehicle. Taxis used only in times of urgency. 
 
**This is a shared-ride transportation service ; trips may take up to 40-55 minutes in length
Hours Administration office Mon-Fri 8 am-4 pm  
* transportation service Mon-Sat 5:45 am-12:15 am, Sun 9:15 am-6:45 pm 
* peak service Mon-Fri 7 am-9:40 am, 2 pm-5:40 pm
Dates Mobility Services operates on civic and statutory holidays
Areas Served Guelph
Eligibility For physically challenged persons with mobility impairment  
* no age restriction 
* must be unable to climb or descend steps 
* unable to walk distance of 175 metres 
* unable to use conventional transit 
 
Individuals who are elderly, visually impaired, have epilepsy or mental / developmental disability may be eligible for service only if they have a physical disability that prevents use of public transit vehicles. This is an Ontario Ministry of Transportation regulation.
Application Application must be filled out by physician and applicant. Guelph Transit does not charge an application fee for Mobility Services. Allow up to 14 days for processing.
Languages English
Fees Service ; Cash fares $3 (exact fare) each way per person (passengers and attendants) * tickets and passes may be used * Guelph Transit current fare structure is posted online at guelph.ca/living/getting-around/bus/fares-and-passes  
 
Note: City of Guelph Personal Assistant for Leisure Access (PAL) Card is valid fare on Mobility Services - issued to the person with a disability, the PAL Card allows accompaniment by a friend, relative or support person as an attendant at no additional cost.  
 
**Registered Mobility Services passengers who are also registered with the Canadian National Institute for the Blind (CNIB), hold a Guelph Transit Veterans Pass, or are under five years of age, ride free of charge.
Other Details
Legal Status (10) Local Government
Resources Upon acceptance for Mobility Services, a brochure will be sent to the applicant with pertinent information regarding booking trips and outlining the policies of Mobility Services.
Subjects
Service Categories Disability Related Transportation