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Guelph (City of). Public Services

Site: Guelph - Watson Rd

Service: Guelph Transit - Mobility Services

Public Comments Mobility Services operates on civic and statutory holidays.
Contact Information
Alternate Name CV19
Office Phone Bookings 519-822-1811 Option 1
After Hours Phone Answering Machine 519-822-1811 (press 1) on touch tone phone  
Dispatch answering machine takes messages after office hours and can be used for cancellations 
NO BOOKINGS will be accepted on the answering machine
TTY Phone Information 519-826-9771 
Booking 519-836-9771
Fax 519-822-1322
Primary Contact Mobility Services, Booking Office
Primary Executive Robin Gerus, General Manager, Guelph Transit; Phone: 519-822-1260 ext 3321
Alternate Executive Jason Simmons, Manager, Operations; Phone: 519-822-1811 ext 3469
Site Location Guelph-South East
Located In Community Guelph
Address & Map
170 Watson Rd S
Guelph, ON N1L 1C1
View Google Map
Intersection Watson Rd S and York Rd
Mailing Address City Hall 
1 Carden St 
Guelph, ON N1H 3A1
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 Update: Starting Jan 18, 2021 the administration office will be open to the public by appointment only. Please call 519-822-1811 to setup an appointment. Guelph Transit is operating on a Sat service schedule, Mon-Sat. No change to Sun service.

Specialized shared-ride transit service from accessible-door-to-accessible-door within City limits.
* drivers assist wheelchair passengers via wheelchair accessible ramps from street level door to street level door
* walking assistance provided to ambulatory passengers
* first come first call basis
* pick-up / return rides must be booked at same time
* bookings may be made up to seven days in advance - up to 3 hours before
* online booking available via website or Guelph Transit Mobility Bus app

Passengers are responsible for having someone assist them if there is more than one step at pick-up location or destination. Drivers may not enter a building past second set of doors. It is the passenger's responsibility to determine if location is accessible before booking a ride.

NOTE: Passengers will be notified if service delivery will be by taxi rather than by a Mobility Services vehicle. Taxis used only in times of urgency.

**This is a shared-ride transportation service; trips may take up to 40-55 minutes in length
Hours Administration office Mon-Fri 8 am-4 pm 
Dispatch office Mon-Sat 8 am-9 pm, Sun 10 am-4 pm 
Transportation service Mon-Sat 5:45 am-12:15 am, Sun 9:15 am-6:45 pm 
Peak service Mon-Fri 8 am-9:30 am, 3 pm-6 pm
Areas Served Guelph
Eligibility For physically challenged persons with mobility impairment  
* no age restriction 
* must be unable to climb or descend steps or unable to walk distance of 175 metres 
* unable to use conventional transit 
People who are elderly, visually impaired, have epilepsy or mental / developmental disability may be eligible for service only if they have a physical disability that prevents use of public transit vehicles. This is an Ontario Ministry of Transportation regulation.
Application Application must be filled out by physician and applicant. Guelph Transit does not charge an application fee for Mobility Services. Allow up to 14 days for processing.
Languages English
Fees Service ; Cash fares $3 (exact fare) each way per person (passengers and attendants) * tickets and passes may be used * Guelph Transit current fare structure is posted online at Fares and passes 
NOTE: City of Guelph Personal Assistant for Leisure Access (PAL) Card is valid fare on Mobility Services - issued to the person with a disability, the PAL Card allows accompaniment by a friend, relative or support person as an attendant at no additional cost.  
**Registered Mobility Services passengers who are also registered with the Canadian National Institute for the Blind (CNIB), hold a Guelph Transit Veterans Pass, or are under five years of age, ride free of charge
Other Details
Legal Status (10) Local Government
Print Material Upon acceptance for Mobility Services, a brochure will be sent to the applicant with pertinent information regarding booking trips and outlining the policies of Mobility Services.
Service Categories City Government Departments/Offices ; Disability Related Transportation