Alectra Utilities

Site: Guelph

Public Comments For street lights out in Rockwood: call Guelph/Eramosa Township, 519-856-9951 
For street lights out in Guelph
* use Guelph Hydro's Report Street Light Out form to report malfunctioning streetlights 
* to report issues with a traffic light, call City of Guelph Operations at 519-837-5628 
* to report issues with a light in a park, call Guelph Parks Department at 519-837-5626
Contact Information
Alternate Name CV19
Former Name Guelph Hydro Electric Systems
Office Phone Customer Service and Billing Inquiries 519-822-3010 
Administration 519-822-3017
Toll Free Phone "Call before you dig" underground cable locating (Mon-Sun 24 hours) 1-800-400-2255
Crisis Phone Downed power lines or other emergency situations: 9-1-1 
Power Outages and Emergencies (regular business hours): 519-822-3010 
Power Outages and Emergencies (outside of regular business hours): 519-822-3014
Fax 519-822-0960
Primary Contact Christina Koren, Manager, Customer Service and Billing; Email:
Alternate Contact John Teixeira, Credit Supervisor - Collections Department; Phone: 519-822-1750 ext 4867; Email:
Alternate Executive Sandy Manners, Director, Corporate Communications; Phone: 519-837-4703; Email:
Description (Site) Access Southgate Dr from Laird Rd
Site Location Guelph-South
Located In Community Guelph
Address & Map
395 Southgate Dr
Guelph, ON N1G 4Y1
View MapQuest Map
View Google Map
Intersection Hwy 6 and Laird Rd
Physical Access Fully Accessible
Description & Services
Description (Agency) Local electricity distribution company.
Description (Service) COVID-19 Update: The office and call centre are temporarily closed. Customers are asked to get in touch by e-mail at, live chat, or use the online forms.

Alectra Utilities (Guelph Hydro) has extended a moratorium on disconnections and is offering support programs for customers in need. Learn more at

For people experiencing a power outage or equipment-related problems, call 519-822-3014.

Delivers electricity and maintains lines to homes and businesses * 24-hour emergency service * provides electricity to approximately 55,000 residential, commercial and industrial customers in Guelph and Rockwood Promotes several saveONenergy conservation programs on behalf of the Independent Electricity System Operator in Ontario. For more information, see saveONenergy
Hours Mon-Thu 8 am-6 pm, Fri 8 am-4:30 pm
Areas Served Guelph ; Rockwood
Eligibility Residential and business customers
Application Call or visit website for information
Languages English
Fees Service ; bill payments can be made at local banks, through telephone and internet banking, or at payment depots
Other Details
Legal Status (60) Commercial
Funding Private
Service Categories Electric Service Providers ; Energy Conservation