Guelph Hydro Electric Systems

Site: Guelph Hydro

Public Comments For street lights out in Rockwood: call Guelph/Eramosa Township, 519-856-9951 
For street lights out in Guelph
* use Guelph Hydro's Report Street Light Out form to report malfunctioning streetlights 
* to report issues with a traffic light, call City of Guelph Operations at 519-837-5628 
* to report issues with a light in a park, call Guelph Parks Department at 519-837-5626
Contact Information
Alternate Name GHESI ; Guelph Hydro Electric Systems Inc
Office Phone Customer Service and Billing Inquiries 519-822-3010 
Administration 519-822-3017
Toll Free Phone "Call before you dig" underground cable locating (Mon-Sun 24 hours) 1-800-400-2255
After Hours Phone Power Outages and Emergencies 519-822-3014
Crisis Phone Downed power lines or other emergency situations: 9-1-1 
Power outages and emergencies (regular business hours): 519-822-3010 
Power outages and emergencies (outside of regular business hours): 519-822-3014
Fax 519-822-0960
Primary Contact Christina Koren, Manager, Customer Service and Billing; Email:
Alternate Contact John Teixeira, Credit Supervisor - Collections Department; Phone: 519-822-1750 ext 4867; Email:
Primary Executive Pankaj Sardana, Chief Executive Officer; Email:
Alternate Executive Sandy Manners, Director, Corporate Communications; Phone: 519-837-4703; Email:
Site Location Guelph-South
Located In Community Guelph
Address & Map
395 Southgate Dr
Guelph, ON N1G 4Y1
View MapQuest Map
Intersection Hwy 6 and Laird Rd
Physical Access Fully Accessible
Description & Services
Description (Agency) Local electricity distribution company.
Description (Service) Delivers electricity and maintains lines to homes and businesses 
* 24-hour emergency service 
* provides electricity to approximately 55,000 residential, commercial and industrial customers in Guelph and Rockwood 
* subsidiary of Guelph Municipal Holdings Inc (100% owned by the City of Guelph) 
Guelph Hydro promotes several saveONenergy conservation programs on behalf of the Independent Electricity System Operator in Ontario. For more information, see saveONenergy
Hours Mon-Thu 8 am-6 pm, Fri 8 am-4:30 pm
Areas Served Guelph ; Rockwood
Eligibility Residential and business customers
Application Call or visit website for information
Languages English
Fees Service ; bill payments can be made at local banks, through telephone and internet banking, or at payment depots located at:  
K Variety - 82 Northumberland St, Guelph 
Rockwood Pharmacy - 175 Alma St, Unit B, Rockwood  
Willow Smoke and Gifts, Willow West Mall, 127 Silvercreek Parkway N, Guelph
Other Details
Legal Status (60) Commercial
Funding Private
Service Categories Electric Service Providers ; Recycling