Guelph Hydro Electric Systems

Site: Guelph Hydro

Public Comments For street lights out in Rockwood: call Guelph Eramosa Township, 519-856-9951 
For street lights out in Guelph
* use Guelph Hydro's Report Street Light Out form to report malfunctioning streetlights 
* to report issues with a traffic light, call City of Guelph Operations at 519-837-5628 
* to report issues with a light in a park, call the Parks Department at 519-837-5626
Contact Information
Alternate Name GHESI
Office Phone Customer Service and Billing Inquiries 519-822-3010 
Administration 519-822-3017
Toll Free Phone "Call before you dig" underground cable locating (Mon-Sun 24 hours) 1-800-400-2255
After Hours Phone Power Outages and Emergencies 519-822-3014
Crisis Phone Downed power lines or other emergency situations: 9-1-1 
Power outages and emergencies (regular business hours): 519-822-3010 
Power outages and emergencies (outside of regular business hours): 519-822-3014
Fax 519-822-0960
Primary Contact Christina Traina, Manager, Customer Service and Billing; Phone: 519-822-3010; Email:
Alternate Contact John Teixeira, Credit Supervisor - Collections Department; Phone: 519-822-1750 ext 4867; Email:
Primary Executive Pankaj Sardana, Chief Executive Officer; Email:
Alternate Executive Sandy Manners, Director, Corporate Communications; Phone: 519-837-4703; Email:
Site Location Guelph-South
Located In Community Guelph
Address & Map
395 Southgate Dr
Guelph, ON N1G 4Y1
View MapQuest Map
Intersection Hwy 6 and Laird Rd
Physical Access Fully Accessible
Description & Services
Description (Agency) Local electricity distribution company.
Description (Service) Delivers electricity and maintains lines to homes and businesses 
* 24-hour emergency service 
* provides electricity to approximately 55,000 residential, commercial and industrial customers in Guelph and Rockwood 
* subsidiary of Guelph Municipal Holdings Inc (100% owned by the City of Guelph) 
Guelph Hydro promotes several saveONenergy conservation programs on behalf of the Independent Electricity System Operator in Ontario. For more information, see saveONenergy
Hours Mon-Fri 8 am-4:30 pm
Areas Served Guelph ; Rockwood
Eligibility Residential and business customers
Application Call or visit website for information
Languages English
Fees Service ; bill payments can be made at local banks, through telephone and internet banking, or at payment depots located at:  
K Variety - 82 Northumberland St, Guelph 
Rockwood Pharmacy - 175 Alma St, Unit B, Rockwood  
Willow Smoke and Gifts - Willow West Mall, 127 Silvercreek Pkwy N, Guelph
Other Details
Legal Status (60) Commercial
Funding Private
Service Categories Electric Service Providers ; Recycling