Victim Services Wellington

Service: Victim Crisis Assistance Ontario

Contact Information
Alternate Name CV19 ; HT1 ; Project Lifesafer ; VCAO ; Victim Crisis Assistance and Referral Services ; Victim Quick Response Program Plus ; Victim Quick Response Program+ ; Victim Services ; VQRP Plus
Office Phone 519-824-1212 ext 7205
Social Media Facebook Twitter
Primary Contact Carol Daly, Program Coordinator Wellington South; Phone: Guelph 519-824-1212 ext 7304; Email:
Alternate Contact Raquel Hall, Direct Service Coordinator; Phone: Teviotdale 519-841-0533; Email:
Primary Executive Elizabeth Kent, Executive Director
Description (Site) Located in the Guelph Police Station
Site Location Guelph-Downtown
Located In Community Guelph
Address & Map
15 Wyndham St S
Guelph, ON N1H 4C6
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Intersection Wyndham St S and Fountain St
Other Locations Teviotdale Location
6725 Wellington Rd 109, RR1
Palmerston, ON N0G 2P0
Physical Access Fully Accessible
Description & Services
Description (Agency) Community-based organization that assists police and emergency services to provide short term emotional support and practical assistance to victims of crime, trauma and tragic circumstances.
Description (Service) COVID19 Update: In-person services suspended or limited; all other services provided remotely.

On-site early intervention and crisis intervention * needs assessment * safety planning * referrals to community services * enhanced support for vulnerable victims * assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses * additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims for support listed above * financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Project Lifesaver: provides wrist transmitters to individuals who may wander due to cognitive impairment * suitable for individuals living with Alzheimer’s disease, autism, Down syndrome, acquired brain injury (VSW partners with Wellington County OPP and Guelph Police Service)

Spira Fire Victim Relief Fund: financial aid for those experiencing material loss due to a residential fire and are uninsured
Hours Office Mon-Fri 8:30 am-4:30 pm * service Mon-Sun 24 hours - police referral
Areas Served Guelph ; Wellington County
Eligibility Victims of crime and tragic circumstances * VQRP+ -- victims, immediate family members, and witnesses in the direct aftermath of violent crimes 
Project Lifesaver: client must live in Guelph or Wellington County
Application Referral by police, emergency services, community agency or self referral 
Project Lifesaver: contact Victim Services Wellington for information
Languages English ; Spanish ; Interpretive Services
Fees Program - Project Lifesaver: $400 initial charge for transmitter bracelet * $10 for battery replacement * fee assistance available -- contact Victim Services for information
Other Details
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1997
Funding Provincial - Ministry of the Attorney General
Service Categories Case/Care Management ~ Crime Victims ; Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; Locator Aids ; Specialized Information and Referral ~ Crime Victims