Public Comments Main office is located in Waterloo, with satellite offices in Cambridge and Guelph.
Contact Information
Alternate Name LHIN ; Waterloo Wellington LHIN
Former Name Waterloo Wellington Community Care Access Centre
Office Phone 519-748-2222 * 310-2222
Toll Free Phone 888-883-3313
TTY Phone 519-883-5589
Social Media Facebook Twitter YouTube
Primary Contact Intake Department; Phone: 519-883-5500 * 1-888-883-3313; Fax: 519-883-5550
Primary Executive Bruce Lauckner, Chief Executive Officer, Waterloo Wellington Local Health Integration Network; Phone: 519-883-5500; Email:
Alternate Executive Connie MacDonald, Executive Lead - Patient Experience, Communications and Community Engagement, Waterloo Wellington Local Health Integration Network; Phone: 519-748-2222 ext 3235; Email:
Description (Site) Main Office
Site Location Building is on the west side of the street south of Union.
Located In Community Waterloo
Address & Map
Waterloo Office
141 Weber St S
Waterloo, ON N2J 2A9
View Google Map
Intersection Weber St. and Union St. E
Physical Access Fully Accessible
Description & Services
Description (Agency) Coordinates health services such as nursing, physical therapy, occupational therapy and personal support for people who are recovering from illness or injury, and for those who are living with chronic illness or disability
Description (Service) Home and Community Care Support Services Waterloo Wellington (formerly the Waterloo Wellington LHIN) is a crown agency of the government of Ontario, funded by the Ministry and Health and Long-Term Care. Invests $1.1 billion annually in local health services to support the health needs of residents across Waterloo Wellington.
Sup. Description Over the past decade, the Waterloo Wellington Local Health Integration Network (LHIN) has worked to significantly improve the quality and availability of local health care. Now, they’re focused on making it easier. Easier for you to be healthy. Easier for residents to get the care and support you need. Easier for you and your family to live the healthiest lives possible.  
Connects people with care, at home and in the community, and better connects their health system together to improve their care experience.  
This includes hospital care, long-term care, mental health & addictions, home & community care, community support services, and primary care (your family doctor or nurse practitioner).  
Home and community care services help people avoid hospitalization, or return home quicker after being in hospital to recuperate in the comfort of their own homes. When living at home is no longer possible, helps with admission into long-term care. 
Home and community care staff develop an individualized care plan and co-ordinate services such as nursing, physiotherapy, occupational therapy and personal support for you when you are recovering from illness or injury, and for those who are living with chronic illness or disability. Works to ensure that the right care is available at the right time and place. 
Can also link you to other local health and support services, which may include transportation, meal programs or day programs. There may be a nominal fee for these support services. 
Anyone can call: self-referral, a caregiver, a family member, friend, physician or other health care professionals.
Hours Mon-Sun 8:30 am-8:30 pm (by Phone) * Mon-Fri 8:30 am-4:30 pm (office hours) * staff is also located within local hospitals
Areas Served Waterloo Region ; Wellington County
Eligibility People who are recovering from illness or injury, and those who are living with chronic illness or disability
Application People must meet eligibility criteria in order to access publicly-funded health services. There may be wait times for some services. Please call for more information.
Languages English ; French ; Interpretive Services - Can access if needed
Fees None
Other Details
Legal Status (50) Non Profit
Funding Provincial
Service Categories Long Term Care Coordination Centres ; Personal Care